Terms and Conditions

Permitted website use

You may use https://cardshackmackay.com for lawful personal purposes, including learning about Card Shack Mackay, its poker room, card lounge, dining, poker tables, events and reservation options. You must not misuse the website, interfere with its operation, seek unauthorised access, scrape material at scale, or attempt to disrupt another person’s use. If you submit an enquiry, you are responsible for providing information that is accurate, current and relevant to the request.

Information availability

Website information, venue activities, dining offerings, event information and availability may change. Material on the website is general information and is not a guarantee that a particular activity, table, menu item or arrangement will be available for your visit. Where information matters to your plans, please confirm it directly with Card Shack Mackay at [email protected] or +61 7 4953 7621.

Proof of age and entry decisions

Card Shack Mackay may ask for suitable identification and may refuse entry, participation, service or a reservation where age eligibility, identity, safety or compliance requirements cannot be reasonably satisfied. Staff make these decisions to support a safe venue environment for guests and the team. A request for identification or further information should be treated as a practical condition of entry, not as a guarantee that entry or participation will follow.

Reservation enquiries and confirmations

A request to reserve a poker table, arrange a visit or enquire about a private event is an enquiry unless and until Card Shack Mackay confirms it directly. Please provide accurate, current contact details so the venue can understand and respond to the request. Requested times, tables, activities and group arrangements may depend on availability and venue requirements, and should not be treated as confirmed merely because an enquiry has been sent.

In-person venue experience

Arrival and participation

When attending, follow any communicated arrival instructions and reasonable staff directions about entry, seating, table use and participation in poker games or other venue activities. Card Shack Mackay provides face-to-face poker around real poker tables. Participation or seating may be adjusted where reasonably needed for safety, operations, guest comfort or compliance. The venue does not promise a particular game format, seating capacity, tournament frequency or other arrangement unless it has been directly confirmed.

Events and poker tournaments

Details published for private events or poker tournaments are subject to confirmation, stated event conditions, availability and venue direction. Information communicated for a specific event may add to these terms for that event. Organisers and attendees should confirm arrangements that matter to them before relying on them, including any details provided in direct venue communications.

Respectful conduct

Guests must treat staff, players, diners and other visitors with respect throughout the poker room, card lounge, dining areas and common venue spaces. Harassment, threats, discrimination, cheating, intimidation and disruptive conduct are not acceptable. Card Shack Mackay may take reasonable action, including asking a person to leave, where behaviour compromises safety, guest comfort, fair participation or the venue environment. These expectations apply whether you are visiting for poker, dining, an event or a general enquiry.

Personal belongings and venue property

Please keep personal belongings secure and use venue furniture, cards, chips, equipment and facilities responsibly. Report accidental damage or a loss concern promptly. Guests may be responsible where loss or damage results from their actions or from failing to follow reasonable directions. If you need help with a property concern, speak with staff as soon as practicable.

Website content and intellectual property

Website text, layout, branding, imagery and other materials are owned by, or used with permission by, Card Shack Mackay. Except where law allows, they may not be copied, altered, republished or used commercially without permission. Ordinary personal viewing and sharing of a link to the website are permitted. This clause does not claim ownership of third-party materials beyond the rights Card Shack Mackay holds or has permission to use.

Enquiries and electronic communications

If you contact Card Shack Mackay, you are responsible for ensuring that your message and contact details are accurate, lawful and appropriate. Responses may be sent using the contact method you provide. The venue may decline to respond to communications that are abusive, unlawful, misleading or irrelevant. For an official written contact route, use [email protected].

Privacy and cookies

Personal information and website technology are addressed in the Privacy Policy and Cookie Policy available on this website. Those documents may apply alongside these terms, and you should review them where relevant to your use of the website or communications with Card Shack Mackay.

Policy references are provided for practical information and do not replace these Terms and Conditions.

Website information and availability

Card Shack Mackay aims to keep website information useful and current, but does not guarantee that all material will always be complete, accurate, available or suitable for every visitor’s purpose. Confirm information that is important to a planned visit directly with the venue before relying on it. You can do this by calling +61 7 4953 7621 or emailing [email protected].

Limits and changes to these terms

Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded. Card Shack Mackay may update these terms by publishing a revised version on the website. The effective date at the top of this page identifies the current version. Review these terms periodically, especially before a planned attendance or reservation enquiry; updates apply from their published effective date rather than being stated to operate retrospectively.

Current terms effective from 15 September 2026.