01
Scope and information covered
01.01
When this policy applies
This policy applies to personal information provided or generated through the Card Shack Mackay website, reservation and contact enquiries, email or telephone communications, and direct interactions connected with the venue at 18 River Street, Mackay QLD 4740, Australia. It covers information handled in connection with our physical venue, rather than an online poker service. Please also read any collection notice presented when we ask for information, as that notice may explain the immediate purpose of that request.
Information visitors provide
You may choose to provide information such as your name, email address, telephone number, reservation or event enquiry details, message content, and other details included in correspondence. These are examples, not a complete list. Information can be given through a website form, by calling +61 7 4953 7621, emailing [email protected], or communicating with us directly. Please avoid including unnecessary sensitive personal information in a free-text message or email.
- Contact details
- Details you provide so we can respond to your enquiry.
- Enquiry details
- Information about a requested table, dining, group or private event arrangement.
- Correspondence
- The content and context of messages you choose to send us.
Information generated by website use
Website interactions can create technical and usage information, such as pages viewed, approximate device or browser information, referral information, and cookie-related preferences where applicable. This information may arise from the way your browser communicates with the website and from technologies enabled by your settings. We do not describe these categories as a customer account or a gambling transaction record. For further information about cookies and similar technologies, please read our Cookie Policy.
02
How information is collected
Direct communications and forms
Visitors may provide information when completing a website form, requesting a poker-table reservation, asking about a private event, calling, emailing, or otherwise contacting Card Shack Mackay. We collect what you provide in that interaction and what is reasonably needed to understand and respond to the request. Reservation enquiries are handled as administrative communications; submitting an enquiry does not itself confirm a booking or transaction. You can contact us by phone at +61 7 4953 7621 or email at [email protected].
Venue-related interactions
Information may also be collected when a person makes an enquiry or communicates with us in connection with visiting the venue, a group booking, dining, or a private event. The information requested may vary according to the nature of the enquiry and what is reasonably needed to deal with it. This can include practical details you choose to give when discussing a visit to 18 River Street, Mackay QLD 4740, Australia. We use conditional, enquiry-based collection rather than assuming every visitor provides the same information.
Automated website information
Certain technical information may be collected automatically through browser and device interactions, subject to the settings and technologies used on the website. Where cookie choices are available, your choices can affect optional technologies. For more detail about cookies and similar technologies, see the Cookie Policy.
03
Why information is used
Respond to requests
Card Shack Mackay may use information to respond to questions, reservation requests, event enquiries, feedback, and other communications you initiate. Contact details help us provide a response or follow-up that is relevant to your request. We do not promise a particular response time, but use the information to understand the enquiry, communicate practical information, and maintain the correspondence needed to address it.
Arrange and administer enquiries
Information may be used to assess availability, communicate about requested poker-table, dining, group, or private-event arrangements, and manage related correspondence. This is an enquiry and planning function, not confirmation of a specific booking or transaction. References to poker concern the offline physical venue operated by Card Shack Mackay in Mackay, Queensland, Australia. We use details reasonably connected with the arrangement you have asked us to consider.
Operate and improve the website
Technical and usage information may be used to maintain https://cardshackmackay.com, understand how website content is used, resolve technical issues, protect website operation, and improve the visitor experience. These uses are operational and practical. This policy does not state that we profile visitors, deliver personalised advertising, or use a particular analytics provider.
Meet obligations and protect the business
Information may be used where reasonably necessary to comply with applicable obligations, address complaints, protect rights and property, and help maintain the security and integrity of business communications and the website. Any use in these circumstances will be limited to a purpose reasonably connected with the situation. We do not list unverified legal regimes or make broader claims than are necessary for this policy.
04
Disclosure, service support, and overseas handling
Limited disclosure principle
Card Shack Mackay may disclose personal information where reasonably necessary for a relevant purpose. This can include providing a requested service, responding to a visitor, operating the website or business, or meeting applicable obligations. Any disclosure should be limited to information reasonably needed for that purpose. We do not provide a definitive vendor list in this policy, and disclosure is not described as a routine or unrestricted sharing practice.
Service providers and professional advisers
External providers or advisers may, where applicable, assist with website operation, communications, administration, professional advice, or other support services. They may handle information only as needed to carry out their relevant function or meet obligations connected with that function. Where applicable, the information shared should reflect the support needed rather than a broader unrelated purpose.
Legal, safety, and business-protection disclosures
Information may be disclosed if reasonably necessary to comply with a lawful request or applicable obligation, protect the rights, safety, or property of Card Shack Mackay or others, or respond to a complaint or dispute. These circumstances depend on the situation and are not presented as routine. We aim to use careful, plain-language judgement about what information is relevant and necessary.
05
Security and retention
Reasonable safeguards
Card Shack Mackay takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures appropriate to the circumstances may be used to support that aim. However, no method of electronic transmission or storage can be guaranteed completely secure. If you believe information has been compromised or mishandled, please let us know at [email protected] so we can consider the concern.
How long
Information may be kept for as long as reasonably needed for the purpose for which it was collected, to address records and enquiries, or to meet applicable obligations. After that, it may be deleted or de-identified where appropriate. We do not set a fixed retention timeframe in this policy, and this statement does not guarantee deletion where information or records reasonably need to be retained.
06
Your choices, access, correction, and cookies
Access and correction requests
You may ask to access or correct personal information held about you by contacting Card Shack Mackay. We may need reasonable details to verify the request and understand the information you are seeking. Requests will be considered in accordance with applicable requirements and the circumstances of the request. This does not mean access can always be provided without qualification, but it gives us the information needed to consider your request properly.
Your choice
Marketing and communications preferences
If direct marketing communications are sent, you can ask Card Shack Mackay not to use your contact details for future direct marketing by using the contact details on this page or any available opt-out method in the communication. An opt-out may not affect communications reasonably necessary to deal with an existing enquiry, request, or other interaction. For assistance, email [email protected].
Cookies and browser settings
You can manage cookies through your browser settings and any available website cookie controls. Some settings may affect website functionality or preferences, depending on the technologies in use. For more information about cookies and similar technologies, visit the Cookie Policy.
Privacy concerns or complaints
Please contact Card Shack Mackay first with a privacy concern or complaint so we can consider the issue and respond. Include enough detail to help identify the relevant interaction and the nature of your concern. The contact details below provide the appropriate route for these requests.
07
Contact and policy changes
Privacy contact details
Contact Card Shack Mackay about this Privacy Policy, a personal-information request, or a privacy concern using the details below. Please include enough information for us to understand the interaction you are referring to and how we can assist.
- [email protected]
- Telephone
- +61 7 4953 7621
- Venue address
- 18 River Street, Mackay QLD 4740, Australia
Changes to this policy
Card Shack Mackay may update this Privacy Policy from time to time. The current version will show its effective date at the top of this page. The current effective date is . Please review this policy periodically when returning to the website so you can see the version that applies at that time.